Field Application Engineer

Direct Hire

TalentFleX Solutions

Field Application Engineer Newtown, PA

TalentFleX Solutions, a leading Business & Technology consulting firm, is actively recruiting a Field Application Engineer for a client in the Newtown, PA area. This position reports to the Director of Field Service Engineering. As a member of the team, you will participate in Direct Software and Hardware support to our customers via email, telephone and onsite visits. Excellent understanding of hardware functionality is a must. This person must also have good experience in troubleshooting hardware and software problems.

Responsibilities:

  • Plan and develop design layouts for Real-Time Location Services (RTLS) and Environmental Monitoring (EM) installations
  • Provide onsite validation and testing of RTLS systems
  • Provide multi-level support and troubleshooting for Partner Channels
  • Provide technical training for Partner Channels
  • Ensure customer requests and status are followed up on time and in a professional way

Qualifications:

  • Superb support of our customers
  • Excellent interpersonal communication skills
  • Working knowledge of Ethernet and Internet protocols
  • System-level debugging skills
  • Hardware debugging skills
  • Ability to teach and train channel partners and staff on products
  • Understand our business, marketing materials and business jargon, the unique point of difference and our products/services
  • Project management; clearly articulating project scope and objectives, meeting deadlines, time management, contingency planning, approval channels and procedures, budgeting, organization & vendor capabilities and tracking/monitoring procedures
  • Able to interpret and disseminate information
  • Able to prepare basic reports and use of the appropriate mode of communication
  • Comfortable with technology and the use of standard office programs and networks
  • Customer/Client service orientation – driven to meet or exceed consumer expectations with the availability of being flexible on working outside normal business hours

Tagged as: Field Application Engineer