Patient Account Representative


TalentFleX Solutions

Patient Account Representative Camp Hill, PA

TalentFleX Solutions, a leading Business & Technology consulting firm, is actively recruiting a Patient Account Representative for a client in the Camp Hill, PA area.


  • Investigate and follow-up on all open account balances overdue for 45 days or more to determine reason for non-payment.
  • Contact responsible party to establish reason for delinquency, document in system all verbal and written communication relative to overdue account and institute timely follow-up with responsible party as a result of last contact to assure progress in resolving account with payment
  • Make outgoing calls to patients, insurance companies and attorneys regarding claim status in order to reduce both outstanding receivables and DSO
  • Manage correspondence related to designated work load
  • Address incoming center/field inquiries as necessary and in accordance with departmental guidelines
  • Identify and resolve issues impacting the timely collection of open receivables
  • Provide timely notification to the appropriate managerial staff of any identified payor issues
  • Counsel patients on financial options and establish payment plan or begin dunning letter process and follow-up as needed
  • As necessary, request account adjustments as identified via write off requests and refund requests
  • Recommend accounts to an outside agency based upon company guidelines
  • Notify database operations of changes or additions to specific payor, plan, contact, address, or other pertinent information as necessary
  • Meet the expectations and goals for productivity and cash targets as set forth by management
  • Performs other duties or special projects as assigned


  • Good interpersonal, oral and written communication skills
  • Excellent problem-solving skills
  • Good organizational skills
  • Ability to work independently with minimal instruction or supervision
  • Knowledge of insurance practices, contracts and managed care ideal
  • Required to be proficient in Windows based office technologies (ex. Word, Excel, PowerPoint)
  • High School diploma or GED required
  • 1-2 years of computer, accounting, collections, and high volume medical billing and/or insurance claims processing experience required

Tagged as: Patient Account Representative